POPFAX-logo-a-j2-Global

Popfax
Is Now Part of j2

Welcome!

You might have heard that Popfax is now part of the j2 family.

We want to keep you informed of any changes you might experience.
For this reason, we have compiled a list of answers to any questions you may have.

If you're looking for support on your current Popfax number, please contact support@popfax.com

To know more about j2 and eFax® serivces or for general pre-migration queries, please contact popfax@j2.com


1. Popfax is now part of the j2 Global family. What does that mean for me? »

We’re thrilled to announce that Popfax is now part of j2 Global. J2 is the owner of eFax®, a provider of cloud-based, advanced faxing services, as well as many other high-end communications brands. The technology behind these brands are what are now powering Popfax.


2. I don’t know how to use the new login page. How do I log in? »

From now on you will login using the eFax login page. Instead of supplying your email and password, as you did with Popfax, you will be asked for your fax numberand your PIN/password. Simply enter your Popfax / eFax number (remember to include full country code) and PIN in the spaces provided. For example:

  • To login using the UK number +44 (0)20 7555 1234, you would enter 442075551234.
  • To login using the US/Canada number +1 323 555 1234, you would enter 13235551234.
  • To login using the Australian number +61 (0)2 7010 1111, you would enter 61270101111.

3. How will my Popfax user experience change? »

Apart from the eFax® logo at the top of the login page, the biggest change you’ll notice will be a host of great new features, including:

  • Mobile Faxing: You can now send faxes on iOS and Android. Just download the free eFax app.
  • Large File Transfer: Popfax now gives you the ability to send files of up to 3 GB in size. Read more about this feature here.
  • E-Signature Capability: You can now sign faxes with a swipe of your finger using the free eFax® app.

4. Will my fax number change? »

No, your fax number will not change. Apart from the eFax® login page and new features, you won’t notice any changes in the functionality of your account.


5. Will my pricing structure change? »

The cost of an average fax load (150 faxes sent and received per month) will go down. We’ll update this page with further information as we calculate our new pricing.



7. Who do I contact now for support? »

If you you're looking for support on your current Popfax number, please contact support@popfax.com

To know more about j2 and eFax® serivces or for general pre-migration queries, please contact popfax@j2.com


8. Do I need to change my billing information? »

No. Your transition to eFax®will not affect your billing information.


9. Is j2 Global a VAT registered company? »

j2 Global Ireland Ltd is located in Dublin, Ireland. If you are a UK VAT registered company, you will not be subject to Irish VAT. If you have not already provided your VAT number, please contact us to do so. Please note that, where VAT number is not provided, taxes will be levied at the VAT rate currently applicable in your country of residence.

Popfax
Now Part of j2